Norton antispam in outlook 2013

When I try to send an e-mail it goes into the Outbox but does not get sent. Mail in Outbox loses italic format. If I go into my Outbox, open mail, and then send it, the e-mail is successfully sent. If I disable the Norton anti-spam Outlook add-in, the problem described above does not occur, i.

Is this a known problem I've seen reference to similar issues Exact same problem. I upgaded to Windows 8. I'm using Outlook I currently have the latest updates, but have to keep Anti-Spam disabled This is occuring on both Win 7 and Win 8 equipped computers running Office This problem started right after upgrading to NIS ALL emails get stuck in outlook.

Outbox problem solved. I've sent you a Private message with the steps to collect logs. Please take a look at it when time permits. If you are experiencing this issue and haven't received the instructions via a Private message, please let us know. Thank you for your patience. The hotmail account I had set up worked fine. I am having the same problem with sending email with Outlook on Windows 8. I also have already isolated and disabled the AntiSpam component.

Both PC's were already running Version I downloaded and ran the error collection iutility as you requested. Unfortunately when I tried to upload it to the url you provided, I was easily able to log on, but after selecting the file the uploads failed about 6 times. All I get is a red Symantec message saying tht it was unalble to upload the file due to an unspecified security error and I was then forced to re log on. After the 6th attempt I understand that it will not work. I was able to re create the problem by simply re-enabling the Norton AntiSpam add in for outlook.

As soon as I did that all sending of emails were again blocked. When I disable it and reopen outlook, emails sending restored. We frequently hit the live update button, and it is possible that the problem may have started after a specific live update. I don't know for sure about that. What is certain is that disabling the AntiSpam plug in definitely clears the proble. Once you shut down outlook and restart it fresh. We have replicated this exact succession a few times and it reliably repeats.

Same issue Eight of the twelve systems that were updated now have this Outlook send issue. The problem was seen by the users of these systems myself included immediately after the v21 update was finished and yes, thoroughly LiveUpdated. Going into the Outlook Outbox, opening the failed unsent message and clicking Send a second time works on about half of these systems to complete the send operation - on the other affected systems it simply refuses to successfully send and no reported error message, BTW.

On each affected system that is running Outlook , re-enabling the plugin for additional testing, causes Outlook to crash then on subsequent restart it throws the following fault message At this point the plugin can once again be successfully re-enabled. Unfortunately as soon as it is re-enabled the send failure reoccurs and continues to occur until the plugin is again disabled.

If I allow Norton to update my version to 21x , I'll have a fairly high probability that I'll encounter the "send" problem in Outlook '03? After reading your post, I disabled my Norton's "auto-upgrade of new versions" option until we hear more about this issue from Norton's staff. We will need to disable the Anti-Spam plugin in Outlook.

Disabling it within Norton won't fix the issue. I right-clicked on the Norton Anti-Spam toolbar and selected "customize" and then the following pup-up dialog appears. And then only if you experience the mail send problem. If for some other reason you still wish to disable the Anti-Spam plugin, then yes - unchecking the selection box in the area you discovered will do the job. FWIW, Due to this discovery and several others which I've posted about in other forums, today's primary chore will be to rollback all my personal, and my company's upgraded systems to v I'll keep my auto-upgrade option disabled in for a the present.

I'd like to read more feedback about V21 before installing it. I usually tend to delay updates for this reason, just to allow more time to read other user's info about how it's going with the update. If this case, if Outlook '03 had been the only version vs '07,10,13 that's been affected by the V21 issue, I'd certainly understand that as I'm running a dinosaur version with '03 :.

It's all I've needed for several years but I'll have to consider '10 or '13 versions by next April when MS discontinues the support along with XP , unless MS delays that timetable. I'm only seeing this problem with Outlook calendar invitations. These do not get sent but stay in the Outbox. All normal mail is getting sent and the progress indicator in the tray pops up to show the mail is being sent. Back to top. Reg: Nov This forum thread needs a solution. Kudos 0. Any suggestions? Windows 8.

I have the same question 0. No one else has had this problem? I've removed and re-installed both NIS and Office and the add-in still won't stay loaded.

Reg: Aug Hi , I dont know if this helps, but make sure that you have checked the antispam integation in Norton product settings. ALL emails get stuck in outlook. Outbox problem solved. I've sent you a Private message with the steps to collect logs. Please take a look at it when time permits. If you are experiencing this issue and haven't received the instructions via a Private message, please let us know.

Thank you for your patience. The hotmail account I had set up worked fine. I am having the same problem with sending email with Outlook on Windows 8.

I also have already isolated and disabled the AntiSpam component. Both PC's were already running Version I downloaded and ran the error collection iutility as you requested.

Unfortunately when I tried to upload it to the url you provided, I was easily able to log on, but after selecting the file the uploads failed about 6 times.

All I get is a red Symantec message saying tht it was unalble to upload the file due to an unspecified security error and I was then forced to re log on. After the 6th attempt I understand that it will not work. I was able to re create the problem by simply re-enabling the Norton AntiSpam add in for outlook. As soon as I did that all sending of emails were again blocked. When I disable it and reopen outlook, emails sending restored.

We frequently hit the live update button, and it is possible that the problem may have started after a specific live update. I don't know for sure about that. What is certain is that disabling the AntiSpam plug in definitely clears the proble.

Once you shut down outlook and restart it fresh. We have replicated this exact succession a few times and it reliably repeats. Same issue Eight of the twelve systems that were updated now have this Outlook send issue. The problem was seen by the users of these systems myself included immediately after the v21 update was finished and yes, thoroughly LiveUpdated.

Going into the Outlook Outbox, opening the failed unsent message and clicking Send a second time works on about half of these systems to complete the send operation - on the other affected systems it simply refuses to successfully send and no reported error message, BTW.

On each affected system that is running Outlook , re-enabling the plugin for additional testing, causes Outlook to crash then on subsequent restart it throws the following fault message At this point the plugin can once again be successfully re-enabled. Unfortunately as soon as it is re-enabled the send failure reoccurs and continues to occur until the plugin is again disabled.

If I allow Norton to update my version to 21x , I'll have a fairly high probability that I'll encounter the "send" problem in Outlook '03? After reading your post, I disabled my Norton's "auto-upgrade of new versions" option until we hear more about this issue from Norton's staff. We will need to disable the Anti-Spam plugin in Outlook. Disabling it within Norton won't fix the issue. I right-clicked on the Norton Anti-Spam toolbar and selected "customize" and then the following pup-up dialog appears.

And then only if you experience the mail send problem. If for some other reason you still wish to disable the Anti-Spam plugin, then yes - unchecking the selection box in the area you discovered will do the job. FWIW, Due to this discovery and several others which I've posted about in other forums, today's primary chore will be to rollback all my personal, and my company's upgraded systems to v I'll keep my auto-upgrade option disabled in for a the present.

I'd like to read more feedback about V21 before installing it. I usually tend to delay updates for this reason, just to allow more time to read other user's info about how it's going with the update. If this case, if Outlook '03 had been the only version vs '07,10,13 that's been affected by the V21 issue, I'd certainly understand that as I'm running a dinosaur version with '03 :. It's all I've needed for several years but I'll have to consider '10 or '13 versions by next April when MS discontinues the support along with XP , unless MS delays that timetable.

I'm only seeing this problem with Outlook calendar invitations. These do not get sent but stay in the Outbox. All normal mail is getting sent and the progress indicator in the tray pops up to show the mail is being sent.

When I disable the Anti-spam add-in everything works fine. Please post when this problem has been fixed so I can reenable the anti-spam component of NIS The application is Outlook. These errors went on until Oct. Once I found from this forum and others that disabling Norton anti-spam in Outllok was a solution, I have seen no more of these errors. Didn't do any good for me, either.

I also have NIS on a Windows 8. I'm thinking of just reverting to NIS until there is a solution. I have the same problem, with slightly different specifics. With Norton anti-spam add in enabled, Outlook e-mails send OK, but meeting requests stay in Outbox, even after I open and 're-send' them.

However when I cancel a meeting, the cancel message goes to the Outbox and stays until I open and then re-send it; then it is sent OK. When I disable Norton anti-spam all e-mails and meeting requests and cancellations are sent normally. I have repeated this several times with the same result.